Privacy policy

Diamond Vapes - Privacy Policy

Last Updated: 05/09/2025

We collect different types of personal information depending on how you interact with our

site: a. Device Information Automatically collected when you browse our site: - Browser

type and version - IP address and location - Time zone - Cookies and tracking tags -

Pages visited and how you interact with them Used for: - Website performance - Analytics

(e.g. Google Analytics) - Security and fraud prevention b. Order Information Collected

when you place an order: - Name - Billing and delivery address - Phone number - Email

address - Payment information (processed securely via Shopify or integrated payment

provider) Used for: - Processing and fulfilling orders - Customer service - Fraud prevention

- Marketing (only where consented) c. Customer Support Interactions If you contact us, we

may collect: - Your email or contact details - Order number or relevant info to resolve your

issue

Under UK GDPR, we process your personal information based on:

- Your consent

- Performance of a contract (e.g. completing a sale)

- Legal obligations

- Our legitimate business interests (e.g. fraud prevention, marketing analysis)

We only share your personal information when necessary and in accordance with data

protection laws.

- Shopify: We use Shopify to power our store. View Shopify’s privacy

policy: https://www.shopify.com/legal/privacy

- Delivery Partners: To deliver your order (e.g. Royal Mail)

- Marketing & Analytics Tools: Google Analytics

- Legal Requests: We may share data if required by law or to enforce our terms

We never sell your data to third parties.

We may use data from your interactions to show you relevant content on other websites

and platforms. Examples:

- Google Ads

- Instagram remarketing

- Shopify Audiences (if enabled)

You can opt out of targeted ads via:

- Google Ad Settings: https://www.google.com/settings/ads/anonymous

- Digital Advertising Alliance: https://optout.aboutads.info/

We use cookies to enhance your experience on the site, including:

- Session tracking

- Remembering your preferences

- Analytics

- Ad performance tracking

You can manage cookies via your browser settings. For more information, see www.allaboutcookies.org.

We retain your personal information for as long as necessary to:

- Complete your transaction

- Provide customer support

- Comply with legal, tax, or regulatory requirements

You can request that we delete your data at any time (see Your Rights below).

You have the right to:

- Access the personal data we hold about you

- Request correction or deletion of your data

- Object to certain uses (e.g. direct marketing)

- Withdraw consent at any time

- Request data portability

To exercise your rights, email us at info@diamondvapes.co.uk

If you’re unhappy with how we’ve handled your data, you can complain to the UK Information Commissioner’s Office (ICO):

This website is intended for users aged 18 or older. We do not knowingly collect personal

data from anyone under 18. If you believe your child has provided us with data, please

contact us to have it removed.

Our website does not respond to "Do Not Track" signals from browsers due to inconsistent

industry standards.

We may update this policy from time to time. The latest version will always be available on

this page.